Complaints

We'll work with you to set things straight

Need to make a complaint?

Just select the email address from the list below, send us an email and we'll take it from there

  • When emailing please don’t send us confidential or financial information like credit card details.
  • Find out how we use your personal information
  • To make a complaint by email please select the business area below and use the email address to contact us.

Business area General Insurance

Please include your name, any useful policy information, your postcode and a way we can contact you, in your email.


Business area Email address 
Car insurance sales and service [email protected]
Car insurance claims [email protected]
Breakdown cover [email protected]
Home insurance sales and service  [email protected]
Home insurance claims [email protected]
Pet insurance sales and service [email protected]
Pet insurance claims [email protected]
Travel insurance sales and service [email protected]
Travel insurance claims [email protected]
General feedback [email protected]
Our website [email protected]