Our complaints data

Figures from January - June 2020

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed  after 3 days but within 8 weeks
 % upheld
Liverpool Victoria Insurance Company (LVIC)
Insurance 1.31 complaints per 1,000 policies in force  6685 6917  39% 57%  60%

Figures from July to December 2019

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed within 8 weeks
 % upheld
Liverpool Victoria Insurance Company (LVIC)
Insurance 1.62 complaints per 1,000 policies in force 8351 8080 43% 55% 62%

Previous complaints data

Date Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed within 8 weeks
 % upheld
January to June 2019 1.50 complaints per 1,000 policies in force 7990  8067 43% 55% 62%
July to December 2018 1.59 complaints per 1,000 policies in force 7990 8067 43% 55% 62%
January to June 2018 2.77 complaints per 1,000 policies in force  2791 2402 20% 78% 60%

Definitions