Our complaints data

Figures from July 2019 - December 2019

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed within 8 weeks
 % upheld
Liverpool Victoria Insurance Company (LVIC)
Insurance  1.62 complaints per 1,000 policies in force  8351  8080  43% 55%  62%

Figures from January to June 2019

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed within 8 weeks
 % upheld
Liverpool Victoria Insurance Company (LVIC)
Insurance  1.59 complaints per 1,000 policies in force  7990  8067  43% 55%  62%

Previous complaints data

Date Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed within 8 weeks
 % upheld
July to December 2018  1.59 complaints per 1,000 policies in force  7990  8067  43% 55%  62%
January to June 2018 2.77 complaints per 1,000 policies in force  2791 2402 20% 78% 60%

Definitions