Our complaints data

Figures from January to June 2019

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed within 8 weeks
 % upheld
Liverpool Victoria Insurance Company (LVIC)
Insurance  1.59 complaints per 1,000 policies in force  7990  8067  43% 55%  62%

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed within 8 weeks
 % upheld
Liverpool Victoria Insurance Company (LVIC)
Insurance  1.59 complaints per 1,000 policies in force  7990  8067  43% 55%  62%

Previous complaints data

Date Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed within 8 weeks
 % upheld
July to December 2018  1.59 complaints per 1,000 policies in force  7990  8067  43% 55%  62%
January to June 2018 2.77 complaints per 1,000 policies in force  2791 2402 20% 78% 60%

Date Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed within 8 weeks
 % upheld
July to December 2018  1.59 complaints per 1,000 policies in force  7990  8067  43% 55%  62%
January to June 2018 2.77 complaints per 1,000 policies in force  2791 2402 20% 78% 60%

Definitions

LVIC

LVIC covers the brands/trading names of LV=, LV= Frizzell, ABC Insurance and Britannia Rescue.

 

Insurance

Each of our companies has complaints which are included in the 'insurance and pure protection' category.

Liverpool Victoria Insurance Company (LVIC) includes complaints about our car insurance, home insurance, travel insurance, pet insurance, commercial insurance and breakdown cover policies.