Due to coronavirus (COVID-19), we've temporarily changed our claim opening hours. Find out when you can call us below. Our new sales and existing customer opening hours are still Mon to Fri 8 – 8, Sat 9 –5 and Sun 10 – 4
Car, classic car and motorbike:
You can report a new claim 24/7.
Repairs, including hire vehicles and write offs:
Monday to Friday 8 – 8, Saturday 8 – 5 and closed on Sunday
Injury or liability:
Monday to Friday 9 – 5 and closed on Saturday and Sunday
Calls will be recorded. For Text Phone, first dial 18001.
Home, landlord and caravan:
Monday to Friday 9 – 5, Saturday 8 –12 closed on Sunday
You can also log a non-urgent home claim using our online form
Scams: What to look for, how to avoid them and what we’ll do to prove it’s us…
At times like this when some people are vulnerable, and with everything that’s going on, you’d like to think that fraudsters are less active. Unfortunately they never rest, and as a result neither do we.
We care about what you care about and we’ll help you protect what you hold dear. We’ve put together some information to keep you up to date with what you need to know to stay safe.
Here are some of our FAQs, but you can find more by clicking on the topics above
At LV=, we take the privacy and protection of your data seriously. That’s why we have appropriate technical and security measures in place to protect all the data we process. We carry out risk assessments on our processing activities, and ensure our policies and procedures are in line with the most up-to-date data protection legislation. These measures are monitored, recorded and, when necessary, updated to ensure they adhere to the principles and requirements of the GDPR and Data Protection Act 2018. They also make the customer journey efficient and secure.
The government is currently advising against all but essential travel to many destinations across the world.
Due to the rapidly changing situation, we are monitoring the FCO advice on a daily basis. If your trip departure date is on or after May 1 2020, we ask that you continue to monitor FCO advice or speak to your tour operator for a refund or amendment.
Yes, we can cancel your policy and set you up with a new one. As long as the destination and duration are the same, your premium won't change.
Here's how we're helping our suppliers during these uncertain times...
At this difficult time, our number one priority is to keep our suppliers, customers and employees safe. So we're doing all we can to make sure social distancing is maintained in every aspect of the business.