Insurance FAQs

What is a car insurance excess?

A car insurance excess is the amount that you have to pay yourself if you make a claim. There are two types of excess:

  • Compulsory excess - this is a fixed excess, set by us, which you'll have to pay if you make a claim. The amount varies depending on your circumstances.
  • Voluntary excess - this is the amount that you agree to pay, in addition to your compulsory excess, if you make a claim. People agree to a voluntary excess in return for a lower premium.

Here's an example to explain how it works:

Let's say your policy has a £250 excess.
You have an accident and you make a claim.
The bill to repair the damage comes to £1,000.
You pay your £250 excess towards the bill.
We cover the balance of £750 to settle the bill.

Everyone's excess is different, so to find out how much you might have to pay if you had to make a claim, please check your policy documents for more information.

If you don't use an LV= recommended repairer for your repairs you'll need to pay an additional £200 excess and we can't offer a courtesy car (if you have this cover) or warranty on the repairs.

Need to make a windscreen claim? Visit our windscreen claim page for more information.

How do I find out how much my excess is?

To find out how much your car insurance excess is, have a look at your policy documents for more information.

If you can't find your LV= insurance documents:

Just log in or register for an online account plus download the Alexa Skill or Google Action to make fact-finding easier.


Call us on 0800 633 5211, we'll be happy to help

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