Insurance FAQs

What is a car insurance excess?

A car insurance excess is an amount that you have to pay if you make a claim. There are two types of excess:

  • Compulsory excess - this is a fixed excess, set by us, which you'll have to pay if you make a claim. The amount varies depending on your circumstances.
  • Voluntary excess - this is an amount that you agree to pay, in addition to your compulsory excess, if you make a claim. People agree to a voluntary excess in return for a lower premium.

Here's an example to explain how it works: say your policy has a £250 excess. You have an accident and make a claim; the bill to repair the damage comes to £1,000. We pay out £750 and you would make up the difference, so the bill for repairs is paid in full.

Everyone's excess is different, so to find out how much you might have to pay if you had to make a claim, please check your schedule of insurance for more information.

If you don't use an LV= recommended repairer for your repairs you will need to pay an additional £200 excess and we can't offer a courtesy car (if you have this cover) or warranty on the repairs.

How do I find out my excess?

To find out your car insurance excess, have a look at your schedule of insurance for more information.

If you can't find your LV= insurance documents:

Call us on 0800 633 5211, we'll be happy to help

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