Who are we?
Fairmead Insurance Limited has been renamed from Legal & General Insurance Limited. Fairmead Insurance is an insurer, providing cover for home and pet products.
Legal & General Insurance Limited has been bought by Liverpool Victoria General Insurance Group, more commonly known as LV=. So, from 1st January 2020, Legal & General Insurance Limited has been renamed Fairmead Insurance Limited. However, Legal & General branding will continue to be used under a trademark licencing agreement.
You can rest assured that with Fairmead Insurance you’ll get the same high level of customer service that you expect from LV=, who have been voted joint 1st place as the UK's No.1 insurer for customer service (based on UKCSI survey July 2020) and look after the car, home, landlord, pet and travel insurance needs to over 5.5 million customers.
For more information about LV=, please visit LV.com.
What does this mean for existing customers?
If you currently hold a home or pet product with Legal & General, your insurance cover will stay the same. The only change is that your policy will be underwritten and provided by Fairmead Insurance Limited. If you need to make a claim, you’ll still do this in the usual way.
If you pay by monthly direct debit payments, the references on your bank or credit card statement will change. From January 2020 they will now read 'Fairmead/L&G'.
Your Legal & General policy documents won’t be replaced because of this change, so it’s important that you keep hold of them, in case you need to make a claim.
For more customer FAQs, please visit: https://www.legalandgeneral.com/insurance/sale-of-gi/faqs