If you took out your travel policy before the FCO advice to your trip destination changed to “all but essential travel”, you should first contact your travel provider to see if you can get a refund or rearrange your booking. If you are not able to reclaim your costs and your departure date is before 1st may 2020, your travel policy will cover you for the costs of cancelling your trip
Due to the rapidly changing situation, we are monitoring the FCO advice on a daily basis. If your trip departure date is on or after 1st May 2020, we ask that you continue to monitor FCO advice or speak to your tour operator for a refund or amendment.
We are aware that currently the FCO have not advised against travel to Hong Kong, and it is often a common transit airport for destinations such as Australia. If your travel plans involve visiting or traveling via Hong Kong, that you approach your airline or travel agent to request a change to your itinerary or re-book for another destination.
If you are unable to make this change we will consider if we can support cover for cancelling or rebooking as long as your policy and travel plans were made before 24th January 2020.