LV= reassures customers that working from home is automatically covered

LV= General Insurance home insurance customers are covered as standard to work from home 

Automatic cover provides reassurance and saves time for customers 

Cover also includes customers’ own equipment, such as desks, printers and chairs

LV= General Insurance (LV= GI), one of the largest home insurers in the UK, is today reassuring its home insurance customers that their policies automatically cover them to work from home. The reassurance comes as a result of new guidance issued by the Association of British Insurers (ABI), with support to customers working from home to continue permanently.

A year on from when many were urged to work from home due to the coronavirus pandemic, nearly a third1 (31 per cent) of the UK population continue to do so full time. The inclusion of cover as standard offered by LV= GI to its home insurance customers means there is no need to notify them, providing reassurance and saving time for customers. 

As standard, all home insurance policies with LV= GI automatically insure customers who are in the following circumstances:

  • Those who are either choosing to work from home or have been made to do so. Office equipment owned by customers, such as desks, printers and chairs are covered as standard. Any equipment provided by their employer, such as laptops, monitors and chairs aren't covered, but this should be insured by the company.
  • Those running a business from home and doing clerical work. Office equipment is covered up to £5,000 under the Home policy and £10,000 under the HomePlus policy.

For people who are running a business from home that isn’t limited to clerical work and involves regular visitors, for example childminding, tutoring or beauty therapy, they’ll continue to be covered subject to certain terms (e.g. no cover for liability if something goes wrong), provided LV= GI has been told about the business when the policy was bought and cover was agreed.

Heather Smith, Managing Director of LV= GI Retail
, said: “Many of us have been working from home for more than a year now, and with future ways of working likely to change for employees to provide more flexibility in how they work, the inclusion of working from home cover will be essential. 

“Our customers have always been covered for working from home as standard, so our customers don’t need to worry about contacting us and they can comfortably work at home, safe in the knowledge that they’re covered. This is just one of the ways we continue to provide value to our customers, so they can feel at ease knowing they are protecting the things they love in their homes.”

In the beginning of the year, accidental damage claims where spillage was the cause reached a record high of 22%. Within this figure, more than two in five (44%) accidental damage claims related to computer and office equipment – the highest peak since April last year when it reached 46%. To help protect home office equipment and also maintain a healthy work/life balance, here are some top tips for working from home: 

Choose a dedicated work space. This can help with productivity and focus, as well as posture whilst using a computer. Choose somewhere peaceful with no distractions if possible. 
Take steps to protect equipment. Try not to leave drinks close to technology or paperwork that might get knocked over and keep your area clutter free. 
Take regular breaks. Remember to take regular breaks and use the time to get away from the work space. Plan in some time to make a coffee or go for a walk. 
Set strict working hours. Plan to start work promptly, take a proper lunch break, and shut down the computer at the end of the working day. 
Plan the day and create a to-do list. Write down all the projects and tasks in priority order, to help keep on track.  


For further information:

Natasha King
Senior Press Officer, General Insurance
07443 237651
More information on the support being provided to Home insurance customers at this time can be found on the LV= General Insurance Coronavirus hub. 

1 Data from Office for National Statistics - Coronavirus and the latest indicators for the UK economy and society: 1 April 2021