Press release

LV= General Insurance announced top insurer for customer satisfaction

LV= General Insurance (LV=GI), one of the largest car and home insurers in the UK, has today been revealed as the highest ranked insurer in the UK Customer Satisfaction Index (UKCSI) and achieved tenth place overall.

LV= GI has placed in the top ten for the third time in a row, and sits alongside well-known brands such as John Lewis, First Direct and Next.

The index, published today, is run by the Institute of Customer Service and is the barometer of UK customer satisfaction. It rates customer satisfaction at a national, sector and organisational level across 13 sectors – incorporating the views of over 10,000 consumers on 259 organisations. 

A number of different customer measures are surveyed as part of the UKCSI, including staff professionalism, the quality and efficiency of the service, trust and transparency, the customer experience, complaint handling and ethical dimensions. Customers are also asked whether they feel that an organisation keeps their promises, does ‘the right thing’ in business practices and makes them feel reassured.

Heather Smith, LV= GI Direct Managing Director, said: “At LV=, everything we do is with our people and customers in mind so we’re honoured to be recognised as one of the best companies for delivering high quality customer service. We’re incredibly proud to have been placed in the top ten alongside other household names renowned for service and we couldn’t be happier that our customers have voted us into this position.

For more information please contact:

Kaidee Horton
Head of Corporate Communications (General Insurance)
07738 274 568

About Liverpool Victoria General Insurance Group Limited

  • LV= General Insurance provides car, home, pet, travel, landlord breakdown and home emergency insurance to over 7 million customers in the UK.
  • We’re the UK’s third largest personal lines insurer with just over £2 billion in annual premium income.
  • We offer our products and services directly to consumers as well as through intermediaries, including brokers, affinity partners and IFAs.
  • LV= General Insurance uses the LV= brand under licence from the Liverpool Victoria Financial Services Group and the L&G brand under licence from the Legal & General Group.
  • We are part of the Allianz Group, one of the world's leading insurers and asset managers with more than 92 million retail and corporate customers.
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