Travel customer help
Here's how we're dealing with coronavirus (COVID-19)
We've made the difficult decision to temporarily stop selling travel insurance to new customers. To best support our staff, we've temporarily changed our opening hours to Monday to Saturday 9-5 for existing customers. Need to make a claim? No worries, you can still get in touch as normal. Updated on 25/03/2020
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Travel insurance support
Make changes to my policy
If you need to make changes to your policy
You can email us or call us
Email to
If you need to change something not covered here please call
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Request policy documents
Get copies of your insurance schedule or other documents.
Get a travel insurance quote
See how much you could save on your travel insurance. Get an online quote.
Or call us on
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Renew my policy
Call us to renew your policy on
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Make a claim
Tell us about a new travel insurance claim.
You can make a claim online
Or call us on
Mon to Fri 8am - 8pm
Sat 8am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
24 hour emergency travel helpline
For emergency advice or assistance needed during your trip
From outside the UK+44 1243 621 537
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Pre travel advice service
For information about medical facilities, visas and vaccinations and reciprocal health agreements.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
FAQs