Travel customer help

Here's how we're dealing with coronavirus (COVID-19)

We've made the difficult decision to temporarily stop selling travel insurance to new customers. To best support our staff, we've temporarily changed our opening hours to Monday to Saturday 9-5 for existing customers. Need to make a claim? No worries, you can still get in touch as normal. Updated on 25/03/2020
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Travel insurance support

Make changes to my policy

If you need to make changes to your policy

You can email us or call us

If you need to change something not covered here please call

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded.

Request policy documents
Get copies of your insurance schedule or other documents.
Get a travel insurance quote
See how much you could save on your travel insurance. Get an online quote.

Or call us on

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded.

Renew my policy
Call us to renew your policy on

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded.

Make a claim

Tell us about a new travel insurance claim.

You can make a claim online

Or call us on

Mon to Fri 8am - 8pm
Sat 8am - 4pm

For Text Phone first dial 18001

Calls will be recorded.

24 hour emergency travel helpline
For emergency advice or assistance needed during your trip

Available 24 hours a day, 7 days a week

For Text Phone first dial 18001

Calls will be recorded.

Pre travel advice service
For information about medical facilities, visas and vaccinations and reciprocal health agreements.

Available 24 hours a day, 7 days a week

For Text Phone first dial 18001

Calls will be recorded.

FAQs