Pet customer help

Call us if you need to change your name or address, or let us know if your pets been chipped

Mon to Fri 8am - 8pm

Saturdays 9am- 2pm

Bank holidays 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded.

Mon to Fri 8am - 8pm

Saturdays 9am- 2pm

Bank holidays 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded.

Email us:

[email protected]

Write to us:

LV= Pet Department, The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL

Call us about making a new claim or enquire about an existing claim

We'll give you a claim form when you call about a new claim, alternatively you download the claim form below.

Call us on:

Lines open:

Mon to Fri 8am - 8pm
Sat 9am - 2pm

Bank holidays 10am-4pm

For Text Phone first dial 18001

Calls will be recorded.

Lines open:

Mon to Fri 8am - 8pm
Sat 9am - 2pm

Bank holidays 10am-4pm

For Text Phone first dial 18001

Calls will be recorded.

Email us about your claim

[email protected]

Write to us about your claim

LV= Pet Claims Department, The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL