Pet customer help

Have you come here from L&G? No worries, you can find all of the answers to our frequently asked questions by following this link..

Call us if you need to change your name or address, or let us know if your pets been chipped

Mon to Fri 8am - 8pm

Saturdays 9am- 2pm

Bank holidays closed

For Text Phone first dial 18001

Calls will be recorded.

Mon to Fri 8am - 8pm

Saturdays 9am- 2pm

Bank holidays closed

For Text Phone first dial 18001

Calls will be recorded.

Email us:

[email protected]

Write to us:

LV= Pet Department, The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL

Call us about making a new claim or enquire about an existing claim

We'll give you a claim form when you call about a new claim, alternatively you download the claim form below.

Call us on:

Lines open:

Mon to Fri 8am - 6pm
Sat 9am - 2pm

Bank holidays closed

For Text Phone first dial 18001

Calls will be recorded.

Lines open:

Mon to Fri 8am - 6pm
Sat 9am - 2pm

Bank holidays closed

For Text Phone first dial 18001

Calls will be recorded.

Email us about your claim

[email protected]

Write to us about your claim

LV= Pet Claims Department, The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL