Pet customer help

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Pet insurance support

Make changes to my policy
Call us if you need to change your name or address, or let us know if your pets been chipped

Mon to Fri 8am - 8pm

Saturdays 9am- 2pm

Bank holidays 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded.

Write to us

LV= Pet Department, The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL
Get a pet insurance quote
See how much you could save on your pet insurance. Get an online quote

Or call us on

Mon to Fri 8am - 8pm

Sat 9am- 2pm

Bank holidays 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded.

Renew my policy
Call us to renew your policy on

Mon to Fri 8am - 8pm

Sat 9am-2pm

Bank holidays 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded.

Make a claim

Call us about making a new claim or enquire about an existing claim

We'll give you a claim form when you call about a new claim, alternatively you download the claim form below.

Call us on:

Lines open:

Mon to Fri 8am - 8pm
Sat 9am - 2pm

Bank holidays 10am-4pm

For Text Phone first dial 18001

Calls will be recorded.

Write to us about your claim

LV= Pet Claims Department, The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL
FAQs