Pet customer help

Here's how we're dealing with coronavirus (COVID-19)

Due to coronavirus (COVID-19), we've temporarily changed our opening hours to best support our customers and colleagues. For Service/Renewals and Claims we are open: Mon to Fri 9-6, Sat 9-1, Sunday closed. For Sales we are open Mon to Fri 9-7, Sat 9-1, Sunday closed. Updated on 24/04/2020.

Help and support

Pet insurance support

Call us if you need to change your name or address, or let us know if your pets been chipped

Mon to Fri 8am - 8pm

Saturdays 9am- 2pm

Bank holidays 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded.

Mon to Fri 8am - 8pm

Saturdays 9am- 2pm

Bank holidays 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded.

Write to us

LV= Pet Department, The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL

Call us about making a new claim or enquire about an existing claim

We'll give you a claim form when you call about a new claim, alternatively you download the claim form below.

Call us on:

Lines open:

Mon to Fri 8am - 8pm
Sat 9am - 2pm

Bank holidays 10am-4pm

For Text Phone first dial 18001

Calls will be recorded.

Lines open:

Mon to Fri 8am - 8pm
Sat 9am - 2pm

Bank holidays 10am-4pm

For Text Phone first dial 18001

Calls will be recorded.

Pet claim form

Pet claim form (PDF, 444KB)

Write to us about your claim

LV= Pet Claims Department, The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL