What happens next?
Due to the impact of coronavirus (COVID-19) we may take a little longer than usual to get back to you, and we’ll be prioritising enquiries that are urgent or involve vulnerable customers.
Once we’ve received and reviewed your enquiry, we’ll be in touch within the timeframes below:
Motor and Home – 2 working days
Pet - 5 working days
Travel - 15 working days
If you’ve given us an email address we’ll send you an email to confirm we’ve received your enquiry and we’ll get back to you by phone, email or SMS as soon as we can.