Bereavement - telling us about a death
If a policyholder dies, we’re here to help. We understand this is a difficult time, so please give us a call when you feel ready. Our team will talk you through the next steps and explain the options available.
Choose the policy type below for details of what we’ll need.
If you’re getting in touch about a bereavement, please have the following details ready when you call:
- The name and details of the deceased
- The registration number of the insured car
- The address, postcode and phone number for the person we should contact
If you’re not able to find all of this right now, that’s okay – call us when you can and we’ll guide you through it.
If the deceased also held a home insurance policy with us, our team can help with that at the same time.
Call us on: 0330 678 5233
Our phone lines are open:
Monday to Friday: 8am – 8pm
Saturday & bank holidays: 9am – 5pm
Sunday: 10am – 4pm
Calls may be recorded.
For textphone, first dial 18001.
If you’re contacting us to let us know someone has passed away, please have the following details ready:
- The name and details of the deceased
- The address of the insured property
- The address, postcode and phone number for the person we should contact
Don’t worry if you can’t find all of this right now – please call when you’re ready and we’ll help you through the process.
If the deceased also had a car insurance policy with us, we can help you with that at the same time.
Call us on: 0330 678 5233
Our phone lines are open:
Monday to Friday: 8am – 8pm
Saturday & bank holidays: 9am – 5pm
Sunday: 10am – 4pm
Calls may be recorded.
For textphone, first dial 18001.
To let us know that someone has passed away, please have the following information ready when you call:
- The name and details of the person who has died
- The address, postcode and phone number for the person we should contact
If you’re not able to gather everything right now, please call when you can and we’ll talk you through it.
Call us on: 0330 678 6222
If you need to speak to us about the death of someone while they were on a trip covered by an LV= travel insurance policy, please contact our claims team.
Our phone lines are open:
Monday to Friday: 8am – 8pm
Saturday & bank holidays: 9am – 5pm
Sunday: 10am – 4pm
Calls may be recorded.
For textphone, first dial 18001.
If you’re getting in touch to let us know a policyholder has passed away, please have the following information ready when you call:
- The name and details of the deceased
- The address, postcode and phone number for the person we should contact
Don’t worry if you can’t find all of this right now – give us a call when you can and we’ll help you through the next steps.
If you’ll be taking care of the pet from now on, we may be able to transfer the policy into your name. If they’re being rehomed and you’d like to cancel the cover, we can talk you through your options and arrange this for you.
Call us on: 0330 1009 712
Our phone lines are open:
Monday to Friday: 8am – 7pm
Saturday: 9am – 2pm
Sunday: closed
Bank holidays: 9am – 5pm
Calls may be recorded.
For textphone, first dial 18001.