Being in a car accident, no matter how minor, is an awful experience. In the aftermath, it can be easy to forget to take down key details that will ensure your car insurance has you covered.
But what’s next? Here’s our claim team’s list of things people wish they knew before they had a crash.
If any people or animals have been injured in the accident, call 999 as soon as possible. If you don't need an emergency response, then call the police on 101 instead. The police should also be called if:
- The car accident is blocking the road
- You suspect you’re a victim of a ‘crash for cash’ scam, where a driver deliberately causes an accident to make a fraudulent insurance claim. A dash cam can help in this situation.
Without it, you’ll only be able to make a non-recoverable claim (where claim costs can’t be recovered from the other party’s insurer).
“We understand it’s an upsetting experience, and often everything goes out the window due to shock,” says a spokesperson for the LV= claims team.
“But it’s important you remember to get the registration number in order for us to progress your claim.”
Once you’ve taken as many photos as possible and noted the registration number, try and get as many of the other person’s details as you can.
Ideally, you’ll be able to get the other person’s:
- Full name
- Phone number
- The name of their insurance company – though don’t worry too much if you can’t get this, as the details will be available through the registration number
If you can, try and get the make, model and colour of their vehicle, too. If the accident involves a commercial vehicle with clear signwriting, the company name can also be helpful to your insurer.
If anyone else saw the incident, it’s worth asking them if they’re happy to act as a witness. This doesn’t necessarily mean they’ll need to stand up in court and testify, just that they’re happy to provide a statement to your insurer as further evidence. Make sure you write down their name and phone number. If you can, get their address too.
Make sure you tell your insurer about the car accident as soon as you can. You should always inform your car insurance company about an accident, even if you don't want to make a claim.
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