Insurance FAQs

How do I continue my insurance on another car when I have made a total loss claim on my LV= car insurance?

We'll record your insurance as a total loss on the Motor Insurers Anti Fraud and Theft Register (MIAFTR). We'll also update the Motor Insurers Database (MID) to show that your original car is no longer insured.

If you want your insurance to continue on another car please call our motor service team within 60 days of the settlement. If you don't your policy will be cancelled and we won't refund any premium. Please call using the below options:

If you bought your car insurance before 22/11/2022 then please call: 0330 678 5222
If you bought your car insurance on or after 22/11/2022 then please call: 0330 678 5111

Lines open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.