How do I upload photos or videos when making a claim on my car insurance? How does the link work?

When you report your claim to us, you can tell your claim handler if you have video footage that can help. They'll email you a link to our Customer Video Upload page which will guide you through how to upload. We'll let you know as and when we need more information.

Your link will be valid for one week - you can use it to access the Video Upload page up to 10 times and load up to 20 video clips.

If your link expires or you reach this limit and have more footage you’d like to share, get in touch with your motor claim handler and ask for a new link.

We’ll email you a link to the Customer Video Upload page so you can use it on any device where you can access your email. We can’t send you the link by text message but, if you have your email account set up on your mobile phone, it will work there too.

If the page doesn't load when you click the link, copy the full link and paste it into your internet browser (as you would with any web address). To keep them secure, our links expire after a week, so check when it was sent and get in touch with your motor claim handler if you need a new one.

You can upload as many as 20 videos. Once you've completed your first video upload, you have the option to either log out or add another video. Simply click 'Add Another Video' to send us more footage.

• We support the file types .mkv .flv .avi .mov .mp4 .mpg .wmv .3gp .asf .swf
• Each individual video file you upload can’t be any bigger than 4MB

When you're uploading a video, you'll see a blue status bar showing its progress. When the upload’s complete you'll see a green status bar confirming your video was uploaded successfully. To finish the upload and share your video with us, don't forget to click the 'finish' button!