Insurance FAQs

If I need to extend my trip, can I extend my travel insurance policy?

If you have to extend your trip for medical reasons, for example because you are hospitalised, our policies will automatically provide cover until you return home.

If you have a single trip policy and need to change your travel dates, you must contact us before the trip start date shown in your policy documents. If you have annual multi-trip cover, the maximum trip length on the Essential policy is 31 days and 90 days on the Premier policy.

If your annual multi-trip policy is due to end while you are on a trip and your policy is not set up to automatically renew, please contact us before you travel so that we can arrange for your policy to continue while you're away.