Make a claim online 24/7
To make a claim, visit our travel claims hub where you can report your claim online.
For emergency claims
If you have an emergency please call our emergency claim line on 01202 856143 (in the UK) (outside the UK - +44 1202 856143). Calls may be recorded. For Text Phone first dial 18001 - Lines are open 24/7, 7 days week
Depending on what section of your policy you're claiming under, you may need to give us certain types of information or evidence; for example, your original trip booking invoice and travel documents showing the dates and times of travel, evidence that losses or thefts have been reported, or evidence of ownership and value of goods .
Please see the relevant section of your policy for more information on what documents you may need.