Insurance FAQs

How will making a home or car insurance claim affect my Multi Cover policy?

If you claim on your home or car insurance, the price of your Multi Cover policy could increase at your next renewal date. It all depends on the type of claim and how many claims you've had. If you just claim on one section of your Multi Cover policy, for example Home, then the price of your car policy won’t be affected, and vice versa.

The price of your home or car insurance is more likely to be affected by the number of claims we receive as a whole. We settle thousands of home and car insurance claims every month. If the number goes up, due to things like increased accidental damage claims, increased car accident claims and extreme weather events, this could mean the costs to insure your home and car could go up, which will be reflected in a higher price.

Your home and car insurance price is calculated on an individual basis. We tell you your price in your renewal quote, which is sent around three weeks before your renewal date.