LV= General Insurance (LV= GI) today announces that Ben Fletcher will be joining the personal lines insurer in October as the new Director of Financial Crime, reporting into Martin Milliner, GI Claims Director. In his new role, Ben will be responsible for leading and delivering LV=’s financial crime, criminality and fraud prevention and detection strategy, as well as the development and strengthening of existing front-end and claims financial crimes controls.
Ben will lead the organisation’s strong financial crime division, made up of areas including claims crime prevention, front line policy fraud and special investigations. The role will also cover LV=’s retail and broker functions, with an overview of training and financial crime handling processes – to ensure the insurers prevention and detection capability remains as strong as it can be.
Ben will join LV= GI from the Motor Insurers’ Bureau (MIB), where he’s held the position of Chief Customer Officer for the last three years. In addition, he is Managing Director of the Insurance Fraud Bureau (IFB), a role he has held since 2007.
Martin Milliner, GI Claims Director at LV= General Insurance comments, “I’m thrilled to have appointed Ben for this role, to lead a function which is ever evolving and instrumental in helping to protect our customers and raise awareness of insurance fraud.
“We continue to optimise our fraud and financial crime prevention and detection capability across LV=, and Ben will play an integral part to build upon the strong team and processes we have in place today.”
Ben Fletcher added, “Insurance is there to help us all when we need it most. A big part of delivering the service our customers rightly expect from us is to ensure that we’re not all carrying the unnecessary cost of fraud and financial crime.
“As insurance is continually changing, we equally need to ensure that the fight against fraud is keeping pace with that change. I am really excited to be joining what is a fantastic team at LV=, to continue this work at a time when the industry is facing so much change.”