Read reviews from our General Insurance customers
Customer feedback helps us improve our products, service and the way we do business.
We'd love all our new insurance customers to give us feedback and rate our products and services.
Read what our customers have to say...
Where to find customer reviews on LV.com
We're proud of our Feefo ratings and grateful to our customers for giving us helpful, honest reviews
Here are three ways to read customer comments:
- Discover our product reviews
You can find links on our product pages to customer reviews, as well as how to submit your feedback once you've bought a product
- Research what's important to you
On our reviews page, see whether our customers found it easy to buy the product and if they thought it was good value for money. You can also sort reviews by rating.
- See what people think of the LV= brand
As well as reviews about our car, home and travel insurance, our customers also leave more general feedback about their experience with LV=.
Why are customer reviews so important and what are Feefo reviews?
Why are reviews important?
We know that buying insurance can sometimes feel like a daunting task. It's easy to spend hours on comparison websites, generating quotes and trying to choose the right insurance policy to suit your needs. What's more, there are plenty of other factors to consider, other than price, when choosing between policies and providers.
To help you make your decision, why not read through the honest opinions of customers who have already bought the policy you're interested in?
What are Feefo reviews?
Feefo is an independent research company and specialises in providing unbiased, verified customer reviews. Feefo sends all our new insurance customers a satisfaction survey after they've bought a product from us, to ask them what they think. We publish all Feefo reviews and they're never edited or censored, so you'll get to see 100% genuine customer feedback, from the good to the bad.