Complaints

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Which area is your complaint related to?

Car insurance

Sales and Service

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and / or monitor calls for training and audit purposes.

Mon to Fri 8am - 8pm

Sat 8am - 4pm

For Text Phone first dial 18001

We will record and / or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or you can email us about your complaint. 
Home insurance

Sales and Service

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and / or monitor calls for training and audit purposes.

Mon to Fri 8am - 8pm

Sat 8am - 4pm

For Text Phone first dial 18001

We will record and / or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or you can email us about your complaint. 
Travel insurance

Sales and Service

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and / or monitor calls for training and audit purposes.

Lines are open 24 hours a day, seven days a week.

For Text Phone first dial 18001

We will record and / or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or you can email us about your complaint. 
Pet insurance

Sales and Service

Mon to Fri 8am - 8pm

Sat 9am - 5pm

Sun closed

Bank holidays 9am - 4pm

For Text Phone first dial 18001

We will record and / or monitor calls for training and audit purposes.

Mon to Fri 8am - 6pm

Sat 9am - 2pm

Sun and bank holidays closed 

For Text Phone first dial 18001

We will record and / or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or you can email us about your complaint.