Complaints
Which area is your complaint related to?
Sales and Service
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
For claims please choose the phone number that's right for you:
Car claims:
Available 24 hours a day, 7 days a week
Calls will be recorded. For Text Phone, first dial 18001.
Available 24 hours a day, 7 days a week
Calls will be recorded. For Text Phone, first dial 18001.
Home claims:
Mon to Fri 8am - 6pm
Sat 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.
Mon to Fri 8am - 6pm
Sat 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.
Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2AT
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or you can email us about your complaint.Sales and Service
If you bought your car insurance before 22/11/2022 then please call:
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Sales and service
If you bought your car insurance on or after 22/11/2022 then please call:
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Claims
Mon to Fri 8am - 8pm
Sat 8am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Mon to Fri 8am - 8pm
Sat 8am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2AT
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or you can email us about your complaint.Sales and Service
If you bought your home insurance before 22/11/2022 then please call:
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Sales and Service
If you bought your home insurance on or after 22/11/2022 then please call:
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Claims
Mon to Fri 8am - 8pm
Sat 8am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Mon to Fri 8am - 8pm
Sat 8am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2AT
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or you can email us about your complaint.Sales and Service
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Claims
Lines are open 24 hours a day, seven days a week.
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Lines are open 24 hours a day, seven days a week.
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2AT
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or you can email us about your complaint.
Sales and Service
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun closed
Bank holidays 9am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun closed
Bank holidays 9am - 4pm
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Claims
Mon to Fri 8am - 6pm
Sat 9am - 2pm
Sun and bank holidays closed
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Mon to Fri 8am - 6pm
Sat 9am - 2pm
Sun and bank holidays closed
For Text Phone first dial 18001
We will record and/or monitor calls for training and audit purposes.
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2AT
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or you can email us about your complaint.