Complaints

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Which area is your complaint related to?

Sales and Service

0330 678 5111

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

For claims please choose the phone number that's right for you:

Car claims:

0330 678 5550

Available 24 hours a day, 7 days a week

Calls will be recorded. For Text Phone, first dial 18001.

Home claims:

0330 678 5000

Mon to Fri 8am - 6pm
Sat 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2AT

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or you can email us about your complaint.

Sales and Service

If you bought your car insurance before 22/11/2022 then please call:

0330 678 5222

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Sales and service

If you bought your car insurance on or after 22/11/2022 then please call:

0330 678 5111

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Claims

0330 678 5578

Mon to Fri 8am - 8pm

Sat 8am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Mon to Fri 8am - 8pm

Sat 8am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2AT

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or you can email us about your complaint.

Sales and Service

If you bought your home insurance before 22/11/2022 then please call:

0330 678 5200

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Sales and Service

If you bought your home insurance on or after 22/11/2022 then please call:

0330 678 5111

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Claims

0330 678 5000

Mon to Fri 8am - 8pm

Sat 8am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Mon to Fri 8am - 8pm

Sat 8am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2AT

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or you can email us about your complaint.

Sales and Service

0330 678 6222

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Claims

0330 678 6225

Lines are open 24 hours a day, seven days a week.

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Lines are open 24 hours a day, seven days a week.

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2AT

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or you can email us about your complaint.

Sales and Service

0800 022 3905

Mon to Fri 8am - 8pm

Sat 9am - 5pm

Sun closed

Bank holidays 9am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Mon to Fri 8am - 8pm

Sat 9am - 5pm

Sun closed

Bank holidays 9am - 4pm

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Claims

0800 756 8567

Mon to Fri 8am - 6pm

Sat 9am - 2pm

Sun and bank holidays closed

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.

Mon to Fri 8am - 6pm

Sat 9am - 2pm

Sun and bank holidays closed

For Text Phone first dial 18001

We will record and/or monitor calls for training and audit purposes.