Insurance FAQs

What quality do my images need to be for home claim photo upload?

To help us more accurately assess your home claim, your images should clearly show the information that your claims handler has requested; for example, if we've asked for close up images of the wall damage, then the wall damage needs to be in focus so that we can clearly see it.

Our step by step home photo or file upload portal will guide you through what we're looking for and provide examples.

There are certain restrictions on what photo or file types and size we can support through home photo upload:

  • Files must be no greater than 20MB
  • When we ask for a photo or file, we can support the following file types: .jpeg, .jpg, .png,.doc, .docm, .docz, .html, .msg, .pdf, .rtx, .word, .xls, .xlsm, .xlsx, .csv, .tff, .tiff