Insurance FAQs

What do I do if there's a landlord home emergency?

We can arrange for emergency assistance or repairs for you by answering a few simple questions and submitting your request online.

Report a landlord home Emergency online

Or call the Landlord Home Emergency team on:

0330 678 5246

Lines open 24 hours a day, 365 days a year

For Text Phone first dial 18001

Calls will be recorded.

Once notified of the incident and we've verified that your claim is covered, we'll arrange for an approved tradesperson to come out to your property and assist with the problem, making sure that the emergency gets sorted out as quickly as possible.