Insurance FAQs

What is Flood Re?

To help homeowners whose properties are likely to be affected by floods, the insurance industry and UK government launched Flood Re, a ‘reinsurance scheme’, in April 2016.

This scheme is a way to help people living at risk of flood get access to affordable home insurance. LV= uses the scheme to be able to continue offering affordable cover to existing customers whose properties are at risk of flooding.

Customers buy cover from their insurer in the normal way, the flood risk part of the home insurance policy is passed to Flood Re. If the home is affected by flood damage, customers can make a claim through their insurer like normal – and Flood Re reimburses the insurer for the pay-out from the central Flood Re fund. The pool of money to cover claims made on policies which are in the scheme will come from two places – a charge for each policy which is passed into Flood Re, and an additional annual £180 million levy on UK home insurers.

If we use Flood Re to cover the flood element of your home insurance policy, it doesn’t change any of the terms and conditions of cover and you’ll continue to deal with us directly for any policy changes including if you need to make a flood claim.

For further information about how Flood Re works and what the benefits are please visit where you will also be able to find information about flood prevention and protection. 

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