Legal Information

Let's take a look at the small print on our products 

Here’s a whistle-stop tour of our Legal Product Information.

So, first things first, which products are offered by LV= General Insurance Group?

Liverpool Victoria General Insurance Group

Car insurance, multi car insurance, electric car insurance, home insurance, home plus insurance, pet insurance, travel insurance, van insurance, breakdown cover, landlord insurance, flow monthly car insurance, flow monthly renters insurance.


If you've got a complaint about the service you've received from us, it’s important that we know about it. That way we can help put things right and make sure it doesn’t happen again. You can let us know by giving us a call on 0330 1239970  (for TextPhone, dial 18001 first). Or, you can write to us at: Box 2, LV=, County Gates, Bournemouth. BH1 2AT. Your complaint will be dealt with promptly and fairly and in line with the Financial Conduct Authority’s requirements, and if you want more information on how we handle complaints, please feel free to contact us.

If we can't resolve your complaint, the Financial Ombudsman Service may be able to help you. Their service is free for you but you'll need to contact them within six months of receiving our final response letter.

Their website is where you'll find more information about the service, including details of the various ways they can be contacted.