Insurance FAQs

How can I make a Multi Cover insurance complaint?

If something goes wrong, please let us know as soon as possible so we can put it right. The quickest way to let us know about your complaint is to call us. Here are the numbers you need:

Sales and service - 0330 678 5111

Lines are open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday
Calls will be recorded. For Text Phone: dial 18001 first.

 

For claims please choose the phone number that's right for you:

Car claims - 0330 678 5550

Available 24 hours a day, 7 days a week
Calls will be recorded. For Text Phone, first dial 18001. 

 

Home claims - 0330 678 5000

Mon to Fri 8am - 6pm 
Sat 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.

Alternatively, you're able to send your complaint by email.