Landlord customer help
Landlord insurance support
Call us on
Lines open:
8am - 8pm Monday to Friday
9am - 5pm Saturday
10am - 4pm Sundays and bank holidays
For Text Phone first dial 18001
Calls will be recorded.
Lines open:
8am - 8pm Monday to Friday
9am - 5pm Saturday
10am - 4pm Sundays and bank holidays
For Text Phone first dial 18001
Calls will be recorded.
Can't find your documents?
If you chose to have your documents emailed, they would've come from the email address [email protected]
Maybe you've got the email but can't remember the password to your documents?
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.
If you received your documents from 31 March 2020, you don't need a password to open them.
If you received your documents any time before 28 June 2020 they would’ve come from the email address [email protected]
Log in or register for our online account
Great news! You can now view your documents all in one place 24/7. Simply log in or register for your account by visiting our page.
See how much you could save on your landlord insurance.
Call us on
Lines open:
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Lines open:
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Call us on
Lines open:
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Lines open:
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.
Answer a few simple questions to report your landlord home emergency, doing it online means you can also track its progress.
Or call the Landlord Home Emergency team
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
Lines open:
Mon to Fri 8am - 6pm
For Text Phone first dial 18001
Calls will be recorded.
Lines open:
Mon to Fri 8am - 6pm
For Text Phone first dial 18001
Calls will be recorded.
Call us on
Lines open:
24 hours, 7 days a week
Calls will be recorded. For Text Phone dial 18001 followed by the desired number.Lines open:
24 hours, 7 days a week
Calls will be recorded. For Text Phone dial 18001 followed by the desired number.