Landlord customer help

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If you chose to have your documents emailed, they would've come from the email address [email protected]

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See how much you could save on your landlord insurance.

To cancel your landlord insurance policy, give us a call: 0330 678 5200

Before the start date:

• You can cancel any time before your start date without charge.

In the first 14 days of your cover (cooling-off period):

• You have 14 days from the start of your insurance to decide if you’re happy with the policy.
• If you cancel within these 14 days, we’ll refund any money you’ve paid, minus a charge for the time you’ve been covered, even if you’ve made a claim.

After 14 days of cover:

• You can still cancel your insurance but there’s a £25 cancellation fee.
• If you haven’t claimed, you’ll get a refund minus a charge for the time you’ve been covered.
• If you’ve made a claim, you won’t get a refund and if you pay monthly, you’ll need to pay the full balance of your annual premium.

Lines are open:

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm

For Text Phone first dial 18001
Calls will be recorded.