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Car insurance

Existing customers
Renew your policy, make a claim
or make changes to your policy

The LV= green car with a heart

Help for car insurance customers

Renew your policy

You can renew your policy online or by calling us.

Make a claim

Useful information about making a new claim or finding out about an existing one.

Make changes

Change policy details like your name, address, car, optional extras or marketing preferences.

Change your policy

Broken down now?

Call LV= Britannia Rescue 24/7.

  • 0800 028 2042 (from the UK)
  • +44 (0)1202 555 372 (Europe / mobile)

Get new documents

Use our online form to request replacement copies of your policy documents.

Contact us

Find out how to call, email or write to us.

Existing customer discounts

Did you know as an LV= customer you could get...

Multi-car discount

Get a 5% multi car discount plus we could match your no claim discount for every car you insure with us.

More on multi-car discount

Great value home insurance

Great value home cover that's rated 5 Stars by Defaqto.

10% online discount on travel insurance

Enjoy your holiday knowing we've got you covered.

LV=, County Gates, Bournemouth, BH1 2NF, UK