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Car insurance

Existing customers
Renew your policy, make a claim
or make changes to your policy

(Please note you'll need to call us to renew if you need to make any changes.)

The LV= green car with small green hearts floating in the background

Making a car insurance claim

Our claims service goes the extra mile - committed to doing the right thing for you, we aim to settle claims quickly and efficiently, even in the most difficult circumstances. If you ever need to make a claim, or need help with a claim you've made, just call our friendly UK based claims handlers using the numbers below.

Make a new claim

0845 640 5640
Lines are open 24 hours a day, 7 days a week

  • Have all the details about the accident to hand
  • Let us know before arranging repairs or sorting out a replacement car
  • If your car is stolen, tell the police and get a crime reference number

Just windscreen and glass

If it's only glass that's been damaged on your car, call Autoglass directly

0800 032 9075
There's no need to call LV=

Other numbers for ongoing claims if you need to talk about...

Repairs to your car

Call your repairer first but if you need to speak to us

0845 650 0625

Lines open 8am - 8pm Mon to Fri, 8am - 5pm Sat

Your car if it's been written off

0845 650 0626

Lines open 8am - 8pm Mon to Fri 8am - 5pm Sat

Read our total loss FAQs

If we haven't agreed who's at fault

0845 640 5296

Lines open 8:30am - 5:30pm Mon to Fri

How your claim is going

If we've agreed you're not at fault
0845 640 5294

If we've agreed you are at fault
0845 640 5295

Lines open 8:30am - 5:30pm Mon to Fri

Calls may be recorded. For TextDirect dial 18001 followed by the desired number.

Got a question?

If you have any questions about our claims service, why not see if they have already been answered in our helpful FAQs section?

Read our claims FAQs

If you receive any correspondence

Post to

Motor Claims, PO BOX 7740, Bournemouth BH1 9XD


0845 605 7937

You'll love our highly-rated cover...

Our car insurance has been recognised by defaqto.

Defaqto 2015 - 5 Star car insurance

LV=, County Gates, Bournemouth, BH1 2NF, UK

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