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Car insurance

Existing customers
Renew your policy, make a claim
or make changes to your policy

(Please note you'll need to call us to renew if you need to make any changes.)

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Renewing your car insurance policy

Save time, renew online

  1. If you don’t have any changes to make, you can renew online in minutes
  2. Quick and easy secure online process
  3. All you need are your renewal documents to hand

If you do have changes to make, or would prefer to speak to one of our lovely people, call us on 0800 681 6272

Lines are open: 8am - 9pm Monday to Friday, 8am - 5pm Saturday, 9am - 5pm Sunday and bank holidays
Calls may be recorded.

We'll be in touch...

About three weeks before the renewal date of your car insurance policy we'll send you a renewal pack. This pack will contain details of how to renew the policy.
The pack will also include a renewal invitation which will summarise:

  • the cover and price of your policy
  • details of the car insured
  • who can drive the car
  • details of any optional extras you've chosen
  • schedule with details of your and any named drivers' driving history

You should check this carefully as it's the basis on which we're offering to renew your policy.


Changes to details

If any details have changed it's important that you tell us when you receive your renewal invitation as we'll need to issue another quotation to reflect the changes.

Please check your details carefully when you receive the schedule and let us know if anything is incorrect or has changed.

You need to call us on 0800 681 6272 and tell us about any changes before your car insurance renews otherwise you may not be insured.


Level of cover

You should also take the opportunity to review the optional extras you have on your policy. Give one of our friendly UK-based people a call if you'd like to add any optional extras that you don't have at the moment.

You might also want to review the amount of excess that applies to your policy, as increasing the excess can reduce your renewal quote.

Read more about the range of optional extras


Automatic renewal

If you have chosen to automatically renew, your policy will be renewed using your credit or debit card, or by monthly or annual direct debit. This means you don't have to worry about forgetting to renew or run the risk of being uninsured. This will show on your renewal letter. If you'd prefer us not to renew your policy automatically, please let us know before your renewal date by calling us on 0845 608 1074.

And finally, please don't leave it to the last minute! When you receive your renewal invitation you'll have about three weeks before the policy needs to be renewed. If you don't renew your insurance or make alternative arrangements, you won't be insured, and it's an offence to use a car without insurance.

Got a question?

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LV=, County Gates, Bournemouth, BH1 2NF, UK

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