information

We use cookies to give you the best possible experience online. By continuing to use our website, you agree to receiving our cookies on your web browser. Visit our cookie policy page to find out more and how to change your cookie settings.

skip to main content

Heritage policies

For life, pensions, savings and RNPFN policies

  • Find contact information for your heritage policy
  • Download documents to change your details
  • Trace an old policy

Heritage policies - help for existing customers

Whether you would like to make a change, claim or just talk about your policy, please use our telephone numbers below.

We may record and/or monitor calls for training and audit purposes.

Life

Life

call us on 0845 640 5261
Textphone: 18001 0845 640 5261

Opening hours:
8.30am - 6.30pm Monday to Friday

Pensions

Pensions

call us on 0845 640 5261
Textphone: 18001 0845 640 5261

Opening hours:
8.30am - 5.30pm Monday to Friday

Email Us: Heritage.Pensions@LV.com

Annuities

Annuities

call us on 0845 640 5261
Textphone: 18001 0845 640 5261

Opening hours:
9.00am - 5.00pm Monday to Friday

Email Us: HeritageAnnuities@LV.com

Savings going into a piggy bank

Flexible Guarantee Bond/All-In-1 Investment Bond

call us on 0845 850 0074
Textphone: 18001 0845 850 0074

Opening hours:
9.00am - 5.00pm Monday to Friday

Email Us: BondServicing@LV.com

Savings going into a piggy bank

ISAs

call us on 0845 602 3032
Textphone: 18001 0845 602 3032

Opening hours:
9.00am - 5.00pm Monday to Friday

Email Us: LV.ISAAdminTeam@LV.com

Letter

Write to us

LV= Life
County Gates
Bournemouth
Dorset
BH1 2NF

RNPFN logo

If you have an RNPFN policy with us, you can find further information on our RNPFN pages.

Tracing old policies

Complete a policy tracing form here

Frequently asked questions

Here are some popular questions about our heritage products you may find helpful.

Change of address

Update us with your new address by filling in our form here.

LV= policy documents

You can find annuity, death claim, surrender and maturity forms for LV= policies here.

Unitised With Profits policy documents

You can find death claim, surrender and maturity forms for Unitised With Profits policies here.

LV=, County Gates, Bournemouth, BH1 2NF, UK