Travel insurance existing customers

Renew your travel insurance policy, make a claim or make changes

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24 hour helpline for medical emergencies

01202 856143
From abroad:+44 1202 856143

Lines open 24 hours, 7 days a week

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Need to make a claim?

Call us on0330 678 6225

Mon-Fri 8am-6pm

Saturday 8am-4pm

Sunday and Bank Holidays Closed

For Text Phone first dial 18001

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Make a claim online

before you make a claim

Here's what you'll need to hand when you make a claim:

  • Your dates and times of travel
  • The amount you're claiming for

We may also need more information later such as:

  • Details of other insurance you have that may cover the same loss
  • Original receipts and accounts for all out of pocket expenses, bills or invoices you've had to pay

    Would you like to renew your policy?

    More information about renewing

    Important Information

    Here's what you need to know about booking a trip during a pandemic

    Your travel insurance provides cover for costs you're not entitled to recover elsewhere if an unexpected illness or other event means you need to cancel your trip.

    There's no cover for cancellation due to a pandemic related travel disruption that occurs after you've booked your trip. For example: 

    • The FCDO changes its advice about your destination due to a pandemic
    • Your destination closes its borders

    Here are some ways you can recover your costs if a pandemic causes travel disruption affects your trip:

    • You're entitled to a refund or alternative holiday if your holiday package is ABTA or ATOL protected
    • You can also expect a refund from your airline if it operates under CAA regulations
    • In some cases your credit card company may provide protection under section 75 of the Consumer Credit Act for bookings over £100 where a service has been cancelled. If you have an eligible claim against your card provider you'll be entitled to a full refund with no excess to pay

    For more information on how to make a claim, take a look at our 'make a claim' section below.

    To find out what coronavirus cover you have on your existing policy, visit our pandemic hub
    For information about the latest news relating to your travel insurance, read our hot topics FAQs.