Pet insurance existing customers

Here's how to claim, renew, or make a change to your policy

Make a claim

Looking to make a claim, or have a pet-cover query? These handy guides might help

Manage your policy

New address? Ready to renew your policy? Here's how to make changes to your pet policy

Pet helplines

We're glad you're here. Because you're an existing customer, you can access our pet helplines. Find a vet, chat about bereavement counselling or ask any pet legal advice questions. 

Vet search

Mon to Fri 8am-6pm
Bank holidays closed
For Text Phone first dial 18001



Calls will be recorded.

Pet bereavement / illness counselling

24 hours a day, 365 days a year
Calls will be recorded 

Pet legal advice

24 hours a day, 365 days a year

Calls will be recorded 


We’re teaming up with FirstVet to offer LV= customers 24/7 free to use video consultations with qualified vets
Read more about our partnership with FirstVet


Grab a cuppa and have a read of our policy documents 

You can get this and other documents from us in Braille, large print or audio by contacting us