pet insurance claims process

Everything you need to know if you need to make a claim

Making a claim is simple with LV=

Icon of a dog. Next to him is a document with a cross on it.
Got LV= pet insurance? Making a claim is quick and easy. If you need to make a claim but you're not sure where to start, just follow our handy guide. Once you've submitted your claim, we'll take care of the rest. 

Making a claim: first things first

  • If you've had to take your poorly pet to the vet and need to make a claim, download a claim form (or call us on 0330 102 2176 to request one. 8am - 7pm Monday to Friday, 9am - 2pm Saturday. 9am - 5pm Bank holidays. Calls will be recorded. For Text Phone dial 18001 followed by the desired number) 
  • For Liability claims, call our specialist liability teams on 01483 218 781 for injury to a third party and 01483 218 782 for damage to third party property. The lines are open Monday to Friday, 9am to 5pm, excluding Bank Holidays.

Things you'll need to complete your claim form

If you're making a claim for vet fees, we'll need the following:

  • A claim form fully completed by you and your vet.
  • A fully itemised invoice (or receipt) for the treatment you are claiming for 
  • Your pet's clinical history 

Once you've filled in the claim form and gathered all the information, you can return this to us by:

Settling your claim 

  • If someone else was involved in the incident, we look after all the negotiations with them or their insurance company 
  • If your vet is happy for us to pay them directly, we can do this. Remember to pay your vet any amount that isn't covered by your pet insurance. e.g. policy excess
  • Once everything has been finalised and payments made, your claim is then closed. You can still get in touch if you have any questions about your claim - we'll be very happy to help