Existing home insurance customers
Renew your home insurance policy, make a claim or make changesSpeak to our friendly people
Emergency helpline
Contact our 24 hour emergency helpline for home emergencies
24 hours a day, 365 days a year
For Text Phone first dial 18001
Calls will be recorded.
Need more information on things like domestic emergencies, identity fraud assistance and legal advice?
Make changes to your policy
Need to make changes to your policy?
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Would you like to renew your policy online?
Everything you need to know about renewing your home insurance
Need more information?
Need help with your claim?
We show you in four easy steps how your claim will be dealt with from your first call to completion.
Log in to or register for your LV= account
If you’d like to register or log into your account, simply visit our page.