Make a home insurance claim

Before you claim on your home insurance, you might have some questions

Make a claim

How to make a claim When you get in touch...

  • Have your policy number and any documents to hand
  • Give us as much information about the incident as you can
  • Report theft to the police first and ask them for a crime reference number (you'll need this when you call us to claim)
Or if abroad+44 1202 296762

Mon to Fri 8am - 6pm

Sat 8am - 4pm 

For Text Phone first dial 18001

Calls will be recorded.

Emergency helpline

Contact our 24 hour emergency helpline for home emergencies

If you’ve chosen Home Emergency cover, we can arrange emergency help for problems like a broken boiler, plumbing issues or loss of electrical power.

You only need to answer a few simple questions to report your home emergency, doing it online means you can also track its progress. 
Report a Home Emergency online
Or call the Home Emergency team on: 0800 028 5988

24 hours a day, 365 days a year

For Text Phone first dial 18001

Calls will be recorded.

Or, if you want to make a claim for damage caused by a storm or flood you can report it online.

Report a storm or flood claim online

Existing claim

Need to know about an existing buildings or contents claim?

When you get in touch have your policy number and any documents to hand.

Give us a call and we can talk through your claim:

Mon to Fri 8am - 6pm 
Sat 8am - 4pm

For Text Phone first dial 18001

Calls will be recorded.

If we've asked you to send us any documents, like quotes, invoices or photos, please email them to: [email protected]

Or, if you'd prefer to post them, send copies to: Home Claims, PO BOX 7733, Bournemouth BH1 9XB 

What happens after I've made a claim?

Once you’ve called us to claim on your home insurance, you can relax. We can take care of everything.


  • There are no further forms for you to complete. We make the process quick and hassle free
  • Our dedicated claim handlers will support you through the process
  • We can organise all repairs or replacements
We routinely monitor and share data with other industry and fraud databases and if false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.