Renew your home insurance
Everything you need to know about renewing your home insuranceRenew online
Want to save time? Just renew online.
If you don't have any changes to make, you can renew online in minutes. Handy, right?
- Secure online process
- All you need are your renewal documents to hand
Call us to make changes
If you'd like to make changes or talk to us about your policy, just give us a call
Get in touch before your policy renews.
Call us:
0330 678 5111
Monday to Friday 8 – 8, Saturday 9 – 5 and Sunday 10 – 4.
For Text Phone first dial 18001. Calls will be recorded
Cancel your renewal
Want to cancel your automatic home insurance renewal?
We'll miss you if you cancel, so we'd love for you to stay
If your renewal date is more than 30 days away, you can simply fill out our online cancellation form and we'll do the rest!
Your renewal pack
We'll be in touch about three weeks before your renewal date
We'll send you a renewal pack which will summarise:
- The cover and price of your policy
- Details of the home insured
- details of any optional extras you've chosen
If any of these details have changed or are incorrect, it's important you call us so we can correct them and send you another renewal quote.
Review your cover level and excesses to make sure they still meet your needs.
If you don't renew your insurance or make other arrangements, you won't be insured.
Automatic renewal
If you've chosen to automatically renew...
We'll renew it using your credit or debit card, or by monthly or annual direct debit so you won't risk being uninsured
If your policy is due to renew automatically, it will show on your renewal letter.
If you’d like to change how you pay or you don’t want us to automatically renew your policy, you can use our online services to do so. You can do this up to 4 working days before your cover is due to end (a working day is Monday to Friday, excluding bank holidays).
If you’re unable to make changes online, or if you need to make any other changes, you can still call us:
Monday to Friday 8 – 8, Saturday 9 – 5 and Sunday 10 – 4.
For Text Phone first dial 18001. Calls will be recorded