Renew online
Want to save time? Just renew online.
If you don't have any changes to make, you can renew online in minutes. Handy, right?
- Secure online process
- All you need are your renewal documents to hand
Call us to make changes
If you'd like to make changes or talk to us about your policy, now's a good time.
Get in touch before your policy renews
For car or home insurance:
0330 678 5111
Lines open:
Mon to Fri 8am - 8pm
Sat 9am - 5pm and
Sun 10am - 4pm
For Text Phone first dial 18001. Calls may be recorded.
Automatic renewal
If you've chosen to automatically renew
We'll renew it using your credit or debit card, or by monthly or annual direct debit so you won't risk driving uninsured
If your policy is due to renew automatically, it will show on your renewal letter.
If you’d like to change how you pay or you don’t want us to automatically renew your policy, you can use our online services to do so. You can do this up to 4 working days before your cover is due to end (a working day is Monday to Friday, excluding bank holidays).
If you’re unable to make changes online, or if you need to make any other changes, you can still call us: 0330 678 5111
Monday to Friday 8– 8, Saturday 9 – 5 and Sunday 10 – 4.
For Text Phone first dial 18001. Calls may be recorded.
Your renewal pack
We'll be in touch around three weeks before your renewal date
We'll send you a renewal pack, which will tell you all about:
- the cover and price of your policy
- details of the car(s) insured
- who can drive the car(s)
- details of any optional extras you've chosen
- schedule with details of your and any named drivers' driving history
If any of these details have changed or are incorrect, it's important you call us so we can correct them and send you another renewal quote.
Review your cover level and excesses to make sure they still meet your needs.
If you don't renew your insurance or make other arrangements, you won't be insured. It's an offence to use a car without insurance.
Looking to renew your pet policy?
Pet customers
You'll need to give us a call to renew
Mon to Fri 8am - 8pm
Sat 9am - 2pm
Bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001