Innocent third party
We insure the person who crashed into you and we're here to helpAccident not your fault? Let us put things right.
We understand it’s not always clear who to turn to or what happens next after a car accident you didn’t cause.
We offer a free service to manage and organise the claim process from start to finish. We’ll arrange and pay for repairs, support you through treatment of injuries, and make sure you get 100% of any compensation you’re entitled to.
Vehicle repairs
Call us to arrange your vehicle repairs or use the button below and we’ll get things moving.
Prefer us to call you? Tell us when to call.
Mon to Fri: 8am – 6:30pm
Saturday: 9am – 1pm
Calls may be recorded.
Or speak to us on Live Chat:
Mon to Fri: 8am – 6.00 pm
Saturday: 9am – 12.30pm
All live chats are recorded.
Property repairs
Has your property been damaged? For example, did our policyholder crash into your wall or fence?
Give us a few details using the button below and we’ll explain what happens next.
Why deal with us directly?
Our innocent third party service makes things simple and can help you avoid unnecessary costs or delays. We’ll make sure everything runs smoothly, from repairs to compensation.
- Repairs and a replacement vehicle
We’ll take care of the repairs and provide a hire car while yours is being fixed, to get you back on the road quickly. - Quality repairs you can trust
We'll start arranging repairs the same day. When you use our recommended repairers, all work comes with a lifetime guarantee for as long as you own the vehicle. (Labour only, not parts.) - No cost to you
You have the option to use your own insurance company if you prefer, but dealing with us directly means there’s no excess to pay and you won't lose your no claim discount.
What are my other options?
You could choose to use a credit hire company. They’d arrange the repairs and hire car for you, then recover those costs from us.
Before signing any agreement, it’s important to check the small print. Some companies may add charges that we don't cover, which you’d have to pay yourself.