Innocent third party repairs

Arrange property repairs

In 2017 we became the LV= General Insurance Group (LVGIG) and announced a Strategic Partnership with Allianz Holdings PLC which completed in December 2019. Allianz are now our sole shareholder and we have separated from the LV= Life and Pensions business. 

How to arrange property repairs

Icon of a pile of bricks

 

You can use the repair form below to let us know about any damage to your property. For example if our policyholder has driven into your house or business.

Once you submit this information, we'll instruct one of our building network suppliers to contact you to arrange an assessment of the damage and discuss your repair options.

If need to contact us you can call us on:

0800 756 8538

Lines open:

Mon to Fri 8:00am - 6:30pm
Sat 9am - 1pm
Sun – closed

For Text Phone first dial 18001. Calls may be recorded.

    Or speak to us on Live Chat:

    Mon to Fri 8am – 6.00 pm
    Sat 9am – 12.30pm

    All live chats are recorded.

    About You

    About You

    About the incident

    About the incident

    Where can I find this? This is the reference number we will have included in any text message or email we have sent you. If you don't have one leave it blank, but please be sure to provide your vehicle registration number.
    We need to know what has been damaged. If you have any pictures or videos of damage please send them to [email protected] quoting the reference number in the email subject line.
    For example is it listed, or does it have any special characteristics
    Please give us their full name, address and phone number
    Once you submit this information, we'll instruct one of our building network suppliers to contact you to arrange an assessment of the damage and discuss your repair options.

    How we’ll use personal information you provide
    Liverpool Victoria Insurance Company Limited is the controller of your personal information. We’ll keep you informed about how we use personal information in the document How we use personal information.


    When you contact us, any personal information you give us will be recorded and stored on our systems. This helps us improve our customer service, train our staff, respond to complaints and prevent fraud and other financial crime.