Travel insurance make a claim

All the details you need in one place

24-hour medical emergency claim and helpline

Need a hand? We're here to help. If you're calling from outside the UK+44 1243 621 537

Or if you're within the UK

01243 621 537

If you're in Europe and need emergency services rapid assistance, dial 112 (this is like using 999).

Our 24 hour emergency medical assistance line is available 365 days of the year and is provided by CEGA Group Services Limited.

You must call this line:

  • If you think you need to cut your trip short
  • Before going to a hospital
  • If you need medical treatment that may cost more than £500
  • If you're unable to call because you’re getting emergency treatment, you must call as soon as you can.

    For all other travel claims

    We'll always aim to make your travel insurance claim as quick and easy as possible0330 678 6225
    From abroad +44 (0) 1202 955035

    Lines open:

    Mon-Fri 8am-6pm

    Saturday 8am-4pm

    Sunday and Bank Holidays Closed

     
    For Text Phone first dial 18001


    Calls will be recorded.

    Make a claim online

    When you call, you'll need to have:

    • Your dates and times of travel
    • The amount you're claiming for

    We may need more information later, such as: 

    • Details of other insurance you have that may cover the same loss, like home insurance, private medical cover and packaged bank accounts
    • Original receipts and accounts for all out of pocket expenses, bills or invoices you've had to pay

      Our claims process

      What happens once you've made a claim?

      Once you've called us to make a claim, we can get to work. 

      We'll give you regular updates on what's going on

      We aim to settle claims quickly and efficiently, even in the most difficult circumstances

      • We make the process quick and hassle free
      • We organise all repatriation and payments


       Everything you need to know about our claims process

      Need to know about an existing travel claim?

      Give us a call and we'll be happy to help0330 678 6225
       

      Lines open: 

      Mon-Fri 8am-6pm

      Saturday 8am-4pm

      Sunday and Bank Holidays Closed

      Calls may be recorded. For Text Phone, dial 18001 followed by the phone number.

      Text phone users contacting us from outside of the UK should call  +44 151 494 1260 and give the relay assistant the number you need to call.

      We routinely monitor and share data with other industry and fraud databases. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.

      Our Travel claims partner CEGA also has an online enquiry form. Once you’ve submitted this form we’ll reply within 15 working days.

        policy documents

        A little extra info never hurt anyone, have a read of our policy documents

        You can get these and other documents from us in braille, large print or audio format by sending us an email at [email protected] .
        Visit our accessibility page for more options.