Multi Cover existing customers
Renew your Multi Cover insurance, make a claim or make changes to your policyWhat would you like to do?
Can't find your documents?
If you chose to have your documents emailed, they would've come from the email address [email protected]
Didn't find what you were looking for? These documents might help...
You can get any of our documents in braille, large print or audio format by sending us an email at [email protected] . Visit our accessibility page for more options.
Car documents: Home documents: Generic documents:
If you need a hand making any changes to your policy or personal details, just ask
Speak to our friendly people today
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Home emergency helpline
Contact our 24 hour emergency helpline for home emergencies
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Visit our page for more information on things like domestic emergencies, identity fraud assistance and legal advice.
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Renew online if you don't need to make any changes to your policy
- Our online process is quick, easy and secure
- All you need are your renewal documents and payment details to hand
If you'd like to make changes or talk to us about your policy, just give us a call:
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
If you've chosen to automatically renew
We'll renew your policy using your credit or debit card, or by monthly or annual direct debit so you won't risk driving uninsured.If your policy is due to renew automatically, it will show on your renewal letter.
If you'd prefer us not to renew your policy automatically or want to change your payment method, you can do so online.
You can do this up to 4 working days before your cover is due to end (a working day is Monday to Friday, excluding bank holidays)
Remember, if you need to make any changes to your policy when it’s time to renew, such as the car or driver, you'll need to call us on the number above.
The renewal process
Roughly three weeks before the renewal date of your Multi Cover insurance policy, we'll send you a handy pack with all the details on how to renew your policy.
The pack will include a schedule summarising:
- The cover and price of your policy
- Details of the home and car(s) insured
- Who can drive the car(s)
- Details of any optional extras you've chosen
- Schedule with details of your and any named drivers' driving history
Check this carefully as we'll base your renewal offer on this information.
- If any of these details have changed or are incorrect, it's important you call us so we can correct them and send you another renewal quote.- Review your cover level and excesses to make sure they still meet your needs.
- If you don't renew your insurance or make other arrangements, you won't be insured.
Before you claim you might have some questions...
How the car claims process works
How the home claims process works
If you've been involved in a car accident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don't feel safe or comfortable.
How to claim for your car:
- Have your registration number or policy number and any documents to hand
- If your car is stolen report it to the police first and get a crime reference number (you'll need this when you call to claim)
- Give us as much information as you can, including if any other vehicles, people or property were involved
How to claim for your home:
- Have your policy number and any documents to hand
- Give us as much information about the incident as you can
- Report theft to the police first and ask them for a crime reference number (you'll need this when you call us to claim)
To make a claim, please call:
Available 24 hours a day, 7 days a week
Calls will be recorded. For Text Phone, first dial 18001.
Windscreen or glass claim:
There's no need to contact us - you can get in touch with our recommended windscreen provider directly. And good news! Windscreen claims don't affect your no claim discount and you don't even need your policy number to book!