Making a claim on your car insurance

Everything you need to know if you have to claim

Making a windscreen or glass claim?

Contact our recommended windscreen provider directly if you only need to claim for windscreen or glass damage to your car. You don't need to contact us.

  • Our recommended windscreen provider is available 24 hours a day, 365 days a year
  • You will pay an excess if you need to repair or replace your windscreen or glass
  • Our recommended windscreen provider will tell you how much your excess is and can take payment securely over the phone
Book an appointment online

To make a new claim, call:

Call us on0330 678 5550
+44 (0) 1689 898 603 from abroad
For Text Phone first dial 18001

Lines open 24/7. Calls will be recorded

When you call us, please...

  • Have your registration number or policy number and any documents to hand
  • Give us as much information about the incident as you can
  • Tell us if any other vehicles, people or property were involved
  • If your car is stolen, report it to the police first and ask them for a crime reference number (you'll need this when you call us to claim)
If you've been involved in a car incident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don’t feel safe or comfortable.

    What happens once you've made a claim?

    Once you've called us to claim on your car insurance, you can relax. We take care of everything.

    We regularly keep you up to date with what's going on - from repair progress updates to payment dates. We aim to settle claims quickly and efficiently, even in the most difficult circumstances.

    If other people or vehicles are involved, we contact the other insurance companies to sort out the claim and make sure the right payments are made.

    • We make the process quick and hassle free.
    • We can organise all repairs or replacements
    • You have our dedicated claims handlers to help you through the process.

    Everything you need to know about our claims process

    Need to know about an existing car claim?

    When you get in touch have your claim number and any documents to hand.

    Use the telephone number for your dedicated claim handler first but if you can't find it, please use the link below to help you find the right number.

    Find the right number for your existing claim

    If we've asked you to send us any documents, like quotes, invoices or photos, please email copies to:

    [email protected]

    Post to:

    Freepost Motor Claims 

    Has a driver insured by us crashed in to you?

    Call us on0330 678 5550
    For Text Phone first dial 18001

    Lines open 24/7
    Calls will be recorded

    When you call us, please...

    • Have your registration number or any documents to hand
    • Give us as much information about the incident as you can
    • Tell us if any other vehicles, people or property were involved
    • If your car is stolen, report it to the police first and ask them for a crime reference number (you'll need this when you call us to claim)
    If you've been involved in a car incident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don’t feel safe or comfortable.