Existing car insurance claim
Call our dedicated teams to find out more about your claim, car repairs, or an incident you were involved inIf your car's being repaired
Call us on0330 678 5577
Mon to Fri 8am - 6pm, Sat 8am - 1pm
For Text Phone first dial 18001
Calls may be recorded
Email our claims team: [email protected]
Find out about
- Collection of your vehicle / arranging repairs
- Repair progress updates including authorisation or inspection status
- Replacement car options if your car is being repaired
- Checking if / when your excess is payable
If your car's been written off
Call us on0330 678 5577
Mon to Fri 8am - 8pm, Sat 8am - 5pm
For Text Phone first dial 18001
Calls will be recorded
Find out about:
- Collection via our salvage agents
- Keeping your car in the event it's written off
- Discussing the value of your car
- Outstanding finance on your vehicle
- Receiving payment
If your car's been stolen
Call us on0330 678 5577
Mon to Fri 8am - 6pm, Sat 8am - 1pm
For Text Phone first dial 18001
Calls may be recorded
Find out about
- Repairs to your car if it's been recovered
- Settlement options if your car isn't found or is beyond repair
For insurers, solicitors and non LV= customers
Call us on0330 678 5888
Mon to Fri 8:30am - 5:30pm
For Text Phone first dial 18001
Calls may be recorded
Email our claims team: [email protected]
Find out about
- If you've had an incident with an LV= policyholder and have already told us about the incident (if we're not already aware of it, please call 0330 678 5550)
- To discuss any injury or liability on behalf of your client
- To talk about any money you've already had to pay out
- For any legal enquiries
Send claims information
Need to send us anything?
Post to
Freepost Motor Claims
Email
[email protected]