Travel insurance coronavirus update

We've updated some of our travel insurance terms and conditions...

What do these changes mean for you?

Hand holding a policy document with a green heart

As a result of the COVID-19 pandemic, we'd like to make our new and existing customers aware of the below changes. These changes relate to COVID-19 and any future pandemics.

 

A: If you need to cancel your trip before you travel

B: If you need to cancel excursions or activities while on your trip

C: If you need to cut short / cancel your trip after you’ve left home

D: Emergency medical and related expenses

K: Additional transport and/or accommodation costs


Only the reasons listed under ‘what is covered’ will be covered.

You can find more information in your document of travel insurance.

Section A: If you need to cancel your trip before you travel

Icon of a calender on top of a map

What's covered?

  • If your trip or holiday has to be cancelled because you or a travelling companion are diagnosed with any coronavirus (including COVID-19) or contagious disease and are unable to travel
  • If your trip or holiday has to be cancelled because you or a travelling companion are ordered by a government or public authority to quarantine based on the suspicion that you specifically have been exposed to any coronavirus (including COVID-19) or  contagious disease

 

Examples of what's not covered...

  • Trip costs if your trip or holiday is cancelled by your airline or travel provider because the Foreign, Commonwealth and Development Office (FCDO) has imposed travel restrictions due to any coronavirus (including COVID-19) or contagious disease, either in the UK or at your destination
  • Costs because you decided to cancel your trip or holiday if you don’t want to travel due to any coronavirus (including COVID-19) or contagious disease
  • Costs because the FCDO or public authorities have imposed travel restrictions or a lockdown

Section B: If you need to cancel excursions or activities while on your trip

Icon of a pir of binoculars, a beach and a city in the background

What's covered

  • Any activity or excursions you paid or agreed to pay that were booked before being diagnosed with any coronavirus (including COVID-19) or contagious disease or ordered to quarantine by a government or public authority

 

Examples of what's not covered...

  • Any activity or excursion you booked but are unable to attend due to travel restrictions imposed by the FCDO due to any coronavirus (including COVID-19) or contagious disease

Section C: If you need to cut short or cancel your trip after you've left home

Icon of a placeholder on a map

What's covered

  • Emergency repatriation costs to bring you home if the Foreign, Commonwealth and Development Office (FCDO) impose travel restrictions (while you're at your destination), either in the UK or at your destination, and has requested you to return to the UK
  • Lost or unused holiday costs if you're ordered by a government or public authority to quarantine based on the diagnosis or suspicion that you specifically have been exposed to any coronavirus (including COVID-19) or contagious disease. 

 

Examples of what's not covered...

  • Any holiday costs for any period of your trip that you have not enjoyed because a quarantine period is ordered by the FCDO or government authority
  • Lost or unused holiday costs if your trip has to be cut short due to any coronavirus (including COVID-19) or contagious disease because the FCDO or government authority has imposed travel restrictions (while you're at your destination), either in the UK or at your destination, and has requested you to return to the UK

Section D: Emergency medical and related expenses

Icon of a hospital bed

What's covered

  • Medical and repatriation costs if you become unwell with any coronavirus (including COVID-19) or contagious disease
  • £25 for each 24-hour period up to a maximum of £1000 if you are an in-patient in hospital for any accident or illness that is covered under this policy. This excludes any period of quarantine in your accommodation 

 

Examples of what's not covered...

  • Medical and repatriation costs if you’ve declared any coronavirus (including COVID-19) or a contagious disease as a medical condition, which is shown on your schedule as not covered

Section K: Additional transport and/or accommodation costs

Icon of a stack of money, coins and a graph on a smart device

What's covered

  • Additional accommodation costs to stay longer at your destination because you specifically have been ordered to quarantine by a government or public authority for whilst you are at your destination (maybe because you have been diagnosed with COVID-19).
  • We'll pay additional transport costs to bring you home if your pre-booked transport cannot be rescheduled because you had to stay longer at your destination due to a quarantine period. This quarantine period must have been ordered by a government or public authority for you specifically whilst you are at your destination.
 

Examples of what's not covered

  • Additional transport or accommodation costs after you left home because the FCDO imposed travel restrictions or lockdown either in the UK or at your destination.

policy documents

A little extra info never hurt anyone, have a read of our policy documents

You can get this and other documents from us in Braille, large print or audio by contacting us

2.33.1216