Home insurance helpline
Call our helplines for home emergencies, identity fraud assistance and legal adviceHome Emergencies
Call us on0330 678 5246
24 hours a day, 365 days a year
Calls will be recorded
If you or your family have an emergency in your home, like a blocked toilet or your boiler breaks down, call our Domestic Emergency Assistance helpline. We can arrange for emergency assistance or repairs.
Please have your insurance details and information about the emergency ready when you call.
Please note that not all emergency repairs are covered by our home insurance. If you're not sure whether you're covered, please call us, but don't delay in getting the emergency sorted first (for example, water escaping from a burst pipe) if this will prevent further damage from occurring.
Please have your insurance details and information about the emergency ready when you call.
Please note that not all emergency repairs are covered by our home insurance. If you're not sure whether you're covered, please call us, but don't delay in getting the emergency sorted first (for example, water escaping from a burst pipe) if this will prevent further damage from occurring.
Identity Fraud Assistance
Call us on0330 678 5247
24 hours a day, 365 days a year
Calls will be recorded
Speak to one of our designated identity fraud experts for confidential advice on any matter relating to identity fraud. Call as soon as you become aware that you or your family are, or may be, a victim of identity fraud.
If you're a victim of identity fraud in the UK, a personal case handler will be assigned to you, to work with you to resolve the situation.
Please note that this service does not cover any financial loss or costs you may incur as a result of identity fraud.
If you're a victim of identity fraud in the UK, a personal case handler will be assigned to you, to work with you to resolve the situation.
Please note that this service does not cover any financial loss or costs you may incur as a result of identity fraud.
Legal Advice
Call us on0330 678 5245
24 hours a day, 365 days a year
Calls will be recorded
Our confidential legal advice helpline is managed on our behalf by Lyons Davidson solicitors. They can put you in touch with a qualified legal adviser for advice on any personal legal matter.
PLEASE NOTE UNISON also provides legal services for employment law, personal & work related injuries Inc. Industrial disease and illness as part of their membership for members based in the UK. Family members also qualify for Personal Injury-away from work, on holiday or on the roads. For further information please refer to www.unison.org.uk/get-help/services-support/legal-services/