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Existing car insurance customers

Making a claim on your car insurance

Everything you need to know if you have to claim.

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What happens once you've made a claim

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Once you've called us to claim on your car insurance, you can relax. We take care of everything.

We regularly keep you up to date with what's going on - from repair progress updates to payment dates. We aim to settle claims quickly and efficiently, even in the most difficult circumstances.

If other people or vehicles are involved, we contact the other insurance companies to sort out the claim and make sure the right payments are made.

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Need to know about an existing car claim?

When you get in touch have your claim number and any documents to hand.

Use the telephone number for your dedicated claim handler first but if you can't find it, please use the link below to help you find the right number.

Find the right number for your existing claim

If we've asked you to send us any documents, like quotes, invoices or photos, please email copies to:

[email protected]

Post to
Motor Claims, PO BOX 7740, Bournemouth BH1 9XD

Got a question?

If you have any questions about our claims service, why not see if they have already been answered in our helpful FAQs section?

Read our claims FAQs

Calls may be recorded. For Text Phone first dial 18001.