Travel Insurance and Wildfires
What to do if your trip to Europe has been impacted by wildfiresEurope wildfires
The wildfires in parts of Europe may impact your travel plans.
So, we're urging our customers in affected areas to stay safe and get in touch if they need help.
We’ve got some handy FAQs below which may answer some of your questions about travelling, and what to do if you're already in an affected area.
Please check your policy documents to make sure you understand your policy and what you’re covered for, including policy section limits.
Before you travel...
Before travelling, please stay up to date with the latest FCDO advice and the advice of local authorities and emergency services in affected areas.
We also recommend speaking to your holiday provider, as well as keeping up to date with local news, to see how the situation evolves.
Your tour or travel operator may be able to offer alternative solutions such as a refund, change of holiday location or a change of date, so you should contact them if you need to change your travel plans.
As the FCDO are not currently advising against travel due to the wildfires, if you choose to cancel your trip of your own accord, your policy may not cover you for any cancellation costs you incur.
Please check your policy document for details of what you’re covered for.
Yes, give us a call and we'll arrange this for you.
Call us on:
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
If you’re no longer going on your trip, and you don’t need to claim on your insurance, we can cancel your policy and issue a refund.
Please give us a call and we’ll arrange this for you.
Call us on:
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Already abroad...
Please call the Emergency Services on 112 if you are in immediate danger.
You can also find country specific crisis lines on the FCDO website.
Your travel provider will usually support you if your holiday’s impacted by wildfires. They’re also usually responsible for flying you home safely or moving you to safer accommodation.
If you booked a package holiday, please keep in touch with your tour operator for any changes or updates.
If you booked direct flights, keep up to date with information from your airline for the latest information on any changes to your return flight.
If you’ve been forced to leave your non-essential possessions in your accommodation due to evacuation, and the hotel wasn’t directly affected by the fire, baggage should be returned to you.
You may need to contact the hotel to make sure this happens. If they’ve lost your luggage and can provide proof of this, we’ll consider your claim.
If the hotel has been directly damaged by fire, and you need to claim for your unrecoverable personal belongings, we’ll consider your claim.
The claim will be subject to the usual documentation requirements and checks which are detailed in your policy documents (and as long as baggage has been included as an extra on your policy).
Yes. Subject to the normal terms and conditions, we’ll consider medical claims for illness or injury that happened because of the fires or weather conditions.
You can call our emergency medical assistance line on +44124 362 1537
According to the Civil Aviation Authority (CAA), if your flight's cancelled, you can get a full refund from your airline for all parts of the ticket you haven't used, or a replacement flight to your destination from the airline.
You may also be able to claim for additional compensation for any inconvenience caused, but you’ll need to check with the airline to see if you're eligible.
Find out more about flight delays or cancellations Flight Delays and Compensation | LV=
To make a claim on your LV= travel insurance, visit our travel claims hub or call us on 0330 678 6225
Lines open:
Mon-Fri 8am-6pm
Saturday 8am-4pm
Sunday and Bank Holidays Closed
Calls will be recorded. For Text Phone first dial 18001
If you need emergency assistance call our 24/7 helpline on 01243 621 537
From outside the UK: +44 1243 621 537
Depending on what section of your policy you're claiming under, you may need to give us certain types of information or evidence; for example, your original trip booking invoice and travel documents showing the dates and times of travel, evidence that losses or thefts have been reported, or evidence of ownership and value of goods.
Please see the relevant section of your policy for more information on what documents you may need.