Insurance FAQs

What is a 'known event'?

In insurance terms, a 'known event' is when something that's unexpected, sudden or unforeseen actually happens. Once an event - such as a volcanic eruption or border closures - occurs, we define it as a 'known event' and don't offer cover for it.

For example, if all airports and ports are closed because the borders are closed with other countries and this has been reported in the press, it’s a ‘known event’. If you book a trip while this disruption is ongoing, a claim wouldn’t be covered, as there is a chance the disruption will continue when you’re due to travel.