Insurance FAQs

I have flights booked with Thomas Cook and have now rebooked, can I make a claim?

If you have managed to rebook your flights so you can still travel you may be able to get a refund for the original Thomas Cook flight through ATOL, credit card or other payment provider. You can also make a claim for the difference in the cost of these flights as long as they are of the same standard e.g both flights were economy class. If you have Premier cover and you haven't been able to recover your cost from anywhere else please call our claims line on 0800 707 6967.

Lines open

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am  - 4pm

For Text Phone first dial 18001

Calls will be recorded